1. General Provisions

1.1 Role of GhumakkadTrip.com: GhumakkadTrip.com serves as a platform that connects users with third-party travel service providers, including airlines, hotels, transport operators, and other service providers. All bookings and services facilitated by GhumakkadTrip.com are subject to the respective provider’s terms and conditions. GhumakkadTrip.com is not liable for any issues that arise directly between the user and the service provider.

1.2 User Responsibilities: Users must provide accurate and complete information during the booking process, including personal details, travel dates, and payment information. Users must ensure that they possess valid travel documents such as identification, passports, and visas before booking or traveling. Errors in booking details (such as incorrect names, dates, or flight details) are the user’s responsibility. GhumakkadTrip.com is not liable for any issues arising due to these errors.

1.3 Modification of Terms: GhumakkadTrip.com reserves the right to modify or update these Terms and Conditions at any time. By continuing to use the services after any such changes, users agree to accept the updated terms.

2. Flight Bookings

2.1 Airline Terms: All flight bookings made through GhumakkadTrip.com are subject to the airline's individual terms and policies regarding cancellations, refunds, and baggage allowances. Airlines may reschedule or cancel flights without prior notice due to operational reasons. While GhumakkadTrip.com is not responsible for these changes, we will assist in resolving issues whenever possible.

2.2 Baggage Policies: Baggage allowances and policies vary depending on the airline and the fare type. Some fares may only include cabin baggage. It is recommended that users verify these policies directly with the airline at the time of booking.

2.3 Refunds and Cancellations: Refund eligibility depends on the airline’s cancellation policy and may exclude GhumakkadTrip.com’s service fees. Processing times for refunds vary based on the airline’s policies and the payment method used for the booking.

2.4 Travel Documentation: Users must ensure that they carry all required travel documents, including identification, passports, and visas. GhumakkadTrip.com is not responsible for denied boarding due to incomplete or invalid travel documents.

3. Hotel Bookings

3.1 Role of GhumakkadTrip.com: GhumakkadTrip.com is a booking platform for hotels, but the contract for the stay is between the user and the hotel. We facilitate the booking process, but users must adhere to the hotel’s policies.

3.2 Room Policies: Room availability, amenities, and descriptions are provided by the hotel. Any discrepancies should be directly addressed with the hotel.

3.3 Check-in Requirements: Hotels may refuse check-in if the user does not meet their requirements, such as local ID restrictions or lack of valid identification. GhumakkadTrip.com is not responsible for such denials.

3.4 Additional Charges: Additional charges, such as those for meals, laundry, or other services, must be settled directly with the hotel during check-out.

4. Cab Services (Provided by GOCABS)

4.1 Types of Services: GhumakkadTrip.com, in collaboration with GOCABS (see their website at www.gocabonline.com), facilitates bookings for the following cab services:

• Outstation Cabs: Travel outside the city with a professional driver.
• Local Rentals: Book a cab for local sightseeing or commuting within the city.
• Airport Transfers: Convenient pick-up and drop-off services to and from the airport.

4.2 Responsibilities of the User: Users are required to arrive on time at the designated pick-up point and must carry valid identification for verification. Users should provide accurate information regarding their pick-up location and travel details at the time of booking.

4.3 Refunds and Cancellations: Cancellations are subject to the GOCABS operator’s cancellation policy, and users may incur additional charges if cancellations are made at the last minute or after confirmation. Late cancellations or no-shows may result in the user being charged the full fare, depending on the provider's terms.

4.4 Liability: GhumakkadTrip.com acts as an intermediary and is not responsible for any delays, accidents, or damages occurring during the ride. Users must contact the service provider (GOCABS) directly for any issues related to the cab service.

5. Refund Policy

5.1 Refund Eligibility: Refunds are provided based on the specific service provider's terms and may include cancellation fees. If eligible for a refund, users must follow the process outlined on our platform or by the service provider.

5.2 Non-Refundable Services: Some services may be non-refundable, such as special promotions, discounted fares, or third-party services.

For any queries regarding these terms or our services, please contact us at support@ghumakkadtrip.com.