A. INTRODUCTION

GhumakkadTrip recognizes the importance of privacy for its users and is committed to maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy outlines how GhumakkadTrip handles and secures your Personal Information (defined below) and applies to anyone who purchases, intends to purchase, or inquires about products or services available through GhumakkadTrip’s website, mobile site, mobile app, or offline channels (collectively referred to as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires, "you" or "your" shall refer to the user, and the terms "we", "us", "our" shall refer to GhumakkadTrip. By using or accessing our website or other Sales Channels, you agree to the terms of this Privacy Policy. If you disagree with this policy, please refrain from using our website or other Sales Channels.

This Privacy Policy does not apply to third-party websites, even if their websites or products are linked to our website. Please review the privacy statements of such third parties for their privacy practices.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Personal information provided to GhumakkadTrip will primarily be processed in India and in other jurisdictions where third parties engaged by us may process data on our behalf. By agreeing to this policy, you consent to the processing of your personal data as described. The data protection regulations in India or other jurisdictions may differ from those in your country.

If you wish to withdraw your consent, please contact us at privacy@ghumakkadtrip.com. However, if such data processing is necessary for us to provide services to you, we may not be able to confirm your bookings after withdrawal of consent.

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

We collect information necessary to provide the services you request, fulfill legal obligations, and our obligations toward third parties.

Personal Information may include:

• Registration Information: Name, gender, age, contact details (email, phone, address), and billing details.
• Transactional Information: Details about your travel and purchasing history.
• Social Media Data: Information shared by you from your social media profiles linked to our website.
• Identity Documents: PAN Card, Aadhaar card, etc., for services like auto-check-in at hotels.

D. HOW WE USE YOUR PERSONAL INFORMATION

We use the collected personal information for various purposes including:

• To process bookings and transactions.
• To communicate booking status and updates.
• To provide customer support and resolve issues.
• To customize and improve our services, content, and marketing.

We may also use your information to send promotional offers, updates, and notifications.

E. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Your personal data will be retained for as long as necessary to provide the services you requested and to comply with legal obligations. Data will be deleted securely when no longer needed.

F. COOKIES AND SESSION DATA

We use cookies to enhance your browsing experience, personalize content, and track user behavior for marketing purposes. By using our website, you consent to the use of cookies.

G. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Your information may be shared with service providers, suppliers, and business partners to fulfill bookings, process payments, and provide you with services. GhumakkadTrip does not sell your personal information to third parties.

H. USER GENERATED CONTENT

We may collect and display user-generated content such as reviews, ratings, and feedback. By submitting such content, you grant us permission to display it publicly.

I. HOW TO OPT-OUT OF PROMOTIONAL EMAILS

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any email we send.

J. APP PERMISSIONS

Our mobile app requires permissions to access certain features such as your location, contacts, and camera. You may manage these permissions via your device settings.

K. HOW WE PROTECT YOUR PERSONAL INFORMATION

We use encryption and secure servers to protect your personal data. Payments on our website are processed securely with TLS encryption.

L. WITHDRAWAL OF CONSENT

You may withdraw your consent for us to process your personal information at any time by contacting us at privacy@ghumakkadtrip.com. However, withdrawing consent may limit our ability to provide you with certain services.

M. YOUR RIGHTS REGARDING PERSONAL INFORMATION

You may access, correct, or delete your personal information by logging into your account or by contacting us at privacy@ghumakkadtrip.com.

N. ELIGIBILITY TO TRANSACT WITH GHUMAKKADTRIP

You must be at least 18 years old to transact with GhumakkadTrip and consent to the processing of your personal data.

O. CHANGES TO THE PRIVACY POLICY

GhumakkadTrip reserves the right to modify this Privacy Policy from time to time. Any changes will be communicated to users as necessary.

For any concerns about this Privacy Policy, please contact us at info@ghumakkadtrip.com. We will endeavor to respond to all reasonable inquiries.